FAQ

Q: Where are you located?

Visit The Shoe Rush In-store at 120 Waldron Road, Chester Hill, Sydney, NSW Sydney’s destination for exclusive sneakers and premium streetwear. Our curated selection features limited-edition releases and sought-after styles, all housed in a sleek, modern space. Experience unparalleled service and discover your next statement piece in-store.

At The Shoe Rush, we’re here to make your shopping experience as smooth and confident as possible. Whether you’re hunting limited sneakers, premium apparel, or tracking an order—we’ve got answers.

Below you’ll find quick responses to our most commonly asked questions, including:

Shipping & Delivery Times
Returns & Exchanges
Authenticity Guarantee
Sizing & Fit Guidance
Order Tracking
In-Store Pickup & Visits
Selling to The Shoe Rush
Payments & Security

Didn’t find what you’re looking for? Our team is ready to help—just reach out to support@theshoerush.com or visit us in-store at 120 Waldron Rd, Chester Hill, NSW.

1. Are all your products authentic?
Yes—every sneaker, apparel item, and accessory sold by The Shoe Rush is 100% authentic and brand new. We source directly from trusted retailers, verified distributors, and brand partners. No fakes. No exceptions. Every item undergoes in-house inspection before being shipped or stocked in-store.

2. Do you sell used or worn items?
No. The Shoe Rush only sells brand new, unworn, and deadstock products. Every pair comes with original packaging and is inspected for flawless condition.

3. Where do you ship from?
All orders ship from our store location in Sydney, Australia (120 Waldron Rd, Chester Hill).

4. Do you ship internationally?
Yes—we ship worldwide. We currently deliver to the USA, UK, EU, and other select countries via Australia Post International. All international shipments include tracking. Customs duties or taxes (if applicable) are the buyer’s responsibility.

5. How long does shipping take?

Domestic (Australia):
- Standard: 2–6 business days
- Express: 1–3 business days
International:
- Standard: 5–10 business days
- Express: 3–6 business days

Please note: delivery times may vary depending on location and customs.

6. Can I track my order?
Yes—once your order ships, you’ll receive a tracking link via email so you can monitor its journey in real time.

7. Can I return or exchange my order?
Returns and exchanges are accepted within 7 days of delivery, provided items are unworn, in original condition, and with all packaging intact. Please contact our team to begin the return process. (Full Returns Policy available upon request.)

8. Can I visit your store?
Absolutely. We welcome walk-ins at our retail location:
📍 120 Waldron Rd, Chester Hill, NSW
Come through to browse, buy, or sell your heat in person.

9. Do you buy sneakers from customers?
Yes—we buy brand new, unworn, 100% authentic sneakers. Bring them in-store with original packaging for evaluation. We do not accept used or worn pairs under any circumstance.

10. What payment methods do you accept?
We accept major credit/debit cards, Afterpay, ZipPay, PayPal, and in-store EFTPOS. All transactions are secure and encrypted for your protection.

Still have questions?
Contact us anytime at sales@theshoerush.com.au or slide into our DMs on Instagram @theshoerush_. We're here to help.

Frequently Asked Questions

FAQ

Whether you're looking for details on sizing, shipping, returns, or our exclusive releases, our FAQ section is here to guide your experience at The Shoe Rush—because premium service should match premium style.

Our customer support is available Monday to Saturday: 11am-7pm.Contact us via Live Chat or sales@theshoerush.com.au

Are all your products authentic?

At The Shoe Rush, authenticity isn’t a promise—it’s our foundation.

Every item is 100% genuine, sourced only through trusted suppliers, official retailers, and verified partners. No fakes. No exceptions.

Each pair is carefully inspected to meet the highest standards—because when you invest in exclusivity, compromise isn't an option. Shop with confidence.

Where are you located?

Visit The Shoe Rush In-store at 120 Waldron Road, Chester Hill, Sydney, NSW

Sydney’s destination for exclusive sneakers and premium streetwear. Our curated selection features limited-edition releases and sought-after styles, all housed in a sleek, modern space.

Experience unparalleled service and discover your next statement piece in-store.

Is everything brand new?

At The Shoe Rush, every item is brand new—never worn, never tried on, and always in pristine condition. We believe in delivering a first-class experience from box to fit, which means no seconds, no surprises.

Each pair arrives untouched, complete with original packaging, ready for those who demand nothing less than fresh. Because when you shop with us, new isn’t optional—it’s guaranteed.

How long will it take to get my orders?

At The Shoe Rush, we partner with Australia Post to ensure reliable and timely delivery across Australia. For Standard Parcel Post, delivery times typically range from 2–4 business days within the same state and 3–6 business days for interstate deliveries. If you need your order sooner, Express Post offers faster delivery, with 1–2 business days within the same state and 1–3 business days for interstate shipments.

Please note that delivery times may vary depending on your specific location and the time of dispatch. To get the most accurate estimate for your area, we recommend using Australia Post’s delivery calculator.

We strive to dispatch all orders promptly to ensure you receive your favourite pairs as quickly as possible.

Do you ship overseas?

At The Shoe Rush, we proudly ship worldwide, ensuring sneaker enthusiasts across the globe can access our curated collections. Our international shipping is facilitated through Australia Post, offering reliable delivery to destinations including the USA, UK, and Europe.

Standard International Shipping

Approximately 5–10 business days.

Includes tracking and optional Signature on Delivery.

International Express Shipping

Approximately 3–6 business days.

Includes tracking and Signature on Delivery.

Please note that delivery times are estimates and can vary based on destination and customs processing. For the most accurate delivery estimates and to calculate shipping costs, we recommend using Australia Post’s Postage Calculator.

We strive to dispatch all international orders promptly, ensuring you receive your favourite pairs as quickly as possible.

Do you purchase items off customers?

Got heat? We’re buying. The Shoe Rush purchases select brand new, unworn sneakers—no exceptions.

If your pair is fresh out the box, with original packaging and untouched condition, we want to see it. We deal only in 100% authentic, deadstock product.

Visit us in-store at 120 Waldron Road, Chester Hill, and turn your pairs into profit—fast, easy, and trusted.

Our customer support is available Monday to Saturday: 11am-7pm.Contact us via Live Chat or sales@theshoerush.com.au

120 Waldron Rd, Chester Hill

The Shoe Rush - Your Destination for Authentic & Exclusive Sneakers, Apparel and more.

Fast Shipping

Experience Lightning-Fast Shipping for Your Shoe Rush Online Orders

Customer service

Enhance Your Shoe Rush Experience with Our Superior Customer Care

Shoe Rush Authenticity Guarantee

At The Shoe Rush, authenticity isn’t just a promise — it’s our foundation.

Pay Over Time, Stress-Free

Own it now, pay over time—always interest-free.